Why integrate Telegram with your CRM
A Telegram bot or Mini App that is not connected to your CRM creates a second customer database that nobody maintains. Integration turns Telegram into a channel inside your existing process: a lead captured in a bot becomes a contact with source, UTM and conversation history; a deal moving to “proposal sent” triggers a Telegram message; a support request opens a ticket with the user’s order data attached; a manager gets the alert in the Telegram group they already watch.
Systems we integrate
CRMs, helpdesks, e-commerce platforms, ERPs, accounting and payment systems: the full catalog with a dedicated page per system is above and in the Integrations Wiki. We integrate all of them for clients in any region; where a page mentions a region, it only notes where that system is most common (for example Bitrix24 and Kommo in the CIS, Zoho and Freshworks in India and the Gulf, HubSpot and Salesforce in North America and the UK). Marketing and analytics tools are integrated alongside: Mailchimp, Klaviyo, Customer.io, Brevo, GA4, PostHog, Mixpanel, Amplitude, plus Google Sheets, Airtable and Notion for teams without a CRM yet.
What the integration does
- Lead capture. A user completes a form in the Mini App or a bot dialog; a contact and deal are created with full context (source, UTM, Telegram username, language, answers); the owner is notified in Telegram with a deep link to the record.
- Deal automation. Stage changes in the CRM send templated Telegram messages (quote ready, payment reminder, delivery scheduled) with rate limits and quiet hours; replies land back on the record.
- Support. Messages to the bot create tickets; operators reply from the helpdesk or a mirror inbox; the bot closes the loop with a CSAT question.
- Commerce. Orders placed in the Mini App sync to the store and ERP; stock, payment and delivery status flow back to the user.
- Broadcasts. Segments from the CRM become targeted Telegram campaigns with consent tracking and unsubscribe handling.
How we build it
- Discovery (2–3 days). Field mapping workshop: which objects, which direction, dedupe rules, consent, who gets which alert.
- Middleware (1–2 weeks). A small service on your cloud (Node.js or Python) handles auth, upserts, templates, queues with retries, an audit log and an admin page for failed syncs. No custom code inside the CRM beyond fields and triggers.
- Sandbox and go-live (2–5 days). Test in a CRM sandbox, backfill historical Telegram users, switch on alerts, hand over documentation.
- Low-code where it fits. When Zapier, Make or n8n is enough for a one-way notification, we use it and document it; where volume or reliability demands code, we write it.
Pricing
| Scope | Budget | Timeline |
|---|---|---|
| One-way sync: Telegram → CRM records and alerts | $2,500–$4,000 | 1–2 weeks |
| Two-way sync: triggers, operator inbox, broadcasts | $4,000–$7,000 | 2–3 weeks |
| Enterprise systems (Salesforce, Dynamics 365) with security review | $6,000–$18,000 | 3–5 weeks |
| Additional system (helpdesk, store, ERP) | +$1,500–$4,000 each | +1 week |
Browse the Integrations Wiki for your system, or start with bot development and a Mini App if you do not have them yet.
* All prices and ranges on this page are indicative. The final cost is calculated for each project individually and depends on the complexity of the task, the number of developers and specialists required, and the delivery timeline you set. Use the ranges to understand the typical bracket, not as a fixed offer; the fixed price is confirmed in writing after scoping. Read our pricing terms.