Why connect Telegram to monday CRM
monday CRM is popular with startups, agencies and operations-heavy teams in the US, UK, EU and Australia that already run work on monday boards. Everything is a board, so integration means mapping Telegram events to items and columns through the GraphQL API. A Telegram bot or Mini App without the integration creates a second customer list that nobody maintains; with it, every Telegram interaction lands on the right record, managers get alerts where they already are, and customers get updates in the chat they actually read.
How the integration works
- Auth. An app or personal API token with board-level permissions.
- Inbound. Items created in Leads or Deals boards with Telegram ID, source, status and owner columns; conversations added as Updates.
- Outbound. Board automations call a webhook on status changes; the middleware sends Telegram messages and updates a delivery column.
- Team alerts. New leads and overdue items posted to a Telegram group with deep links to the item.
Typical flows
- Mini App form → Leads board item with owner assignment
- Status “Proposal sent” → Telegram message to the client
- Overdue deal → reminder to the owner in Telegram
- Won → onboarding board and client bot sequence
Architecture
| Layer | What runs there |
|---|---|
| Telegram | Your bot (grammY or aiogram) and Mini App; users never leave Telegram |
| Middleware | A small service on your cloud (Node.js or Python): auth with monday CRM, upserts, dedupe, templates, rate limits, retries, audit log |
| monday CRM | Native objects and automations; no custom code inside monday CRM beyond fields and triggers |
| Monitoring | Failed syncs alert your team in a Telegram group; a daily reconciliation report catches drift |
We keep business logic in the middleware so that monday CRM upgrades, API version changes and bot changes do not break each other. The middleware ships with tests, an admin page for retries and documentation your developers can extend.
Data, consent and compliance
Telegram user IDs, usernames and phone numbers are personal data. The integration stores consent (captured in the bot or Mini App), supports unsubscribe commands, honors deletion requests by removing the Telegram identity from monday CRM records, and keeps data in your monday CRM region and your cloud region. For GDPR, UK GDPR, PIPEDA and the Australian Privacy Act we provide a data flow document for your DPO.
Pricing and timeline
| Scope | Budget | Timeline |
|---|---|---|
| One-way: Telegram → monday CRM records and manager alerts | from $2,500 | 1–2 weeks |
| Two-way: plus triggered messages and operator replies | +$1,500–$3,000 | +1 week |
| Commerce or support add-ons (orders, tickets, payments) | +$1,500–$4,000 | +1–2 weeks |
Every integration includes field mapping, a sandbox phase, a go-live checklist and 30 days of fixes. Need the bot or Mini App built as well? See Telegram bot development and Mini App development.
* All prices and ranges on this page are indicative. The final cost is calculated for each project individually and depends on the complexity of the task, the number of developers and specialists required, and the delivery timeline you set. Use the ranges to understand the typical bracket, not as a fixed offer; the fixed price is confirmed in writing after scoping. Read our pricing terms.